1. Information We Collect

We collect information you provide directly to us when you create an account, purchase hosting services, register domain names, or communicate with our support team:

• Account Information: Name, email address, phone number, billing address, company name, and login credentials.
• Payment & Billing Data: Payment transaction identifiers, billing addresses, and payment method details processed securely via PCI-compliant payment gateways.
• Domain Registration (WHOIS) Details: Registrant name, address, contact email, and administrative details required by ICANN.
• Technical & Log Data: IP addresses, browser types, operating systems, referring URLs, timestamps, and server access logs when interacting with our network.

2. How We Use Your Information

We process your personal information for lawful, operational, and customer support purposes:

• To provision, configure, and maintain your web hosting, VPS, dedicated servers, and domain services.
• To process billing transactions, generate invoices, and detect fraudulent activities.
• To respond to your support tickets, live chat inquiries, and abuse investigations.
• To deliver critical operational notifications, server maintenance alerts, and security updates.
• To comply with regulatory obligations, ICANN registrar agreements, and law enforcement requests where legally mandated.

3. Cookies & Tracking Technologies

Hostipe uses essential session cookies and performance cookies to maintain your login session across the client area, remember your cart items, and analyze aggregate site usage. You can manage or disable cookies via your browser settings, though doing so may limit functionality in certain areas of the customer portal.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted service providers under strict data processing agreements:

• Domain Registries & ICANN: For domain name registration and DNS administration.
• Payment Processors: For secure transaction clearing.
• Security & DDoS Scrubbing Providers: For network firewall and edge protection.

5. Data Security & Storage

Hostipe employs industry-standard 256-bit SSL encryption, firewalled datacenter facilities, strict access controls, and regular vulnerability audits to protect your data. Backup snapshots are encrypted at rest and in transit.

6. GDPR Compliance & Your Rights

If you reside in the European Economic Area (EEA), United Kingdom, or California (CCPA), you enjoy specific statutory data rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete details via your client portal.
• Right to Erasure ("Right to be Forgotten"): Request data deletion subject to legal retention rules.
• Right to Data Portability: Receive your data in a structured, commonly used format.

7. Contact Our Data Protection Officer

For any questions, data subject requests, or privacy inquiries, please contact our Data Protection team: